Frequently Asked Questions
Find answers to common questions about our shipping services
General Questions
Everything you need to know about Import Cargo
What is Import Cargo Courier Services?
Import Cargo Courier Services Ltd is a leading international logistics and courier company founded in 2008. We specialize in air freight, sea freight, express delivery, ground shipping, customs clearance, and warehousing across 190+ countries worldwide.
How do I create a shipment with Import Cargo?
You can create a shipment by visiting our contact page, calling us directly, or sending a WhatsApp message. Our team will collect your shipment details, provide a quote, and arrange pickup at your convenience. You'll receive a tracking number once your package is in transit.
How do I track my shipment?
Simply enter your tracking number on our Track Shipment page. You'll see real-time updates including current location, transit milestones, and estimated delivery date. You can also receive SMS and email notifications at every major checkpoint.
What areas and countries do you ship to?
We ship to over 190 countries across all continents, including extensive coverage in Africa, Europe, Asia, the Americas, and Oceania. Our global network of partners ensures reliable delivery to both major cities and remote locations worldwide.
Is Import Cargo a legitimate shipping company?
Absolutely. We are a fully registered and licensed logistics company with ISO 9001:2015 certification. We've been operating since 2008 with a proven track record of over 10,000 satisfied clients, 500+ team members, and partnerships with major airlines and shipping lines globally.
Do you offer business or enterprise shipping solutions?
Yes! We offer tailored enterprise solutions including bulk shipping discounts, dedicated account management, API integration for automated shipping, custom reporting dashboards, and priority handling. Contact our business team for a personalized enterprise plan.
Shipping & Delivery
Transit times, packaging, and customs information
What are the estimated delivery times?
Delivery times vary by service: Express delivery takes 2-3 business days, standard shipping takes 5-10 business days, and sea freight takes 15-30 business days depending on the destination. We always provide an estimated delivery date when you book your shipment.
What items can I ship with Import Cargo?
We ship a wide range of items including electronics, clothing, documents, commercial goods, household items, and industrial equipment. However, we cannot ship prohibited items such as hazardous materials, illegal substances, weapons, perishable goods (without special arrangement), and live animals.
How does customs clearance work?
Our licensed customs brokers handle all documentation, tariff classification, and duty calculations on your behalf. We manage the entire customs process across 190+ countries, ensuring compliance with local regulations. We'll keep you informed at every stage and contact you if any additional information is needed.
Do you provide packaging materials?
Yes, we offer professional packaging services and materials including custom boxes, bubble wrap, foam inserts, and protective wrapping. Our team ensures your items are securely packed to withstand transit conditions. Standard packaging is included with most services, and specialized packaging is available for fragile or high-value items.
What happens if my shipment is delayed?
If your shipment is delayed beyond the estimated delivery window, our team will proactively investigate and keep you updated. Common causes include customs holds, weather disruptions, or volume surges. We work around the clock to resolve delays and will notify you immediately once a revised timeline is available.
Can I change the delivery address after shipping?
Yes, address changes are possible before the package reaches customs clearance. Contact our support team as soon as possible with your tracking number and the new delivery address. Additional charges may apply depending on the shipment's current location and the distance to the new address.
Payments & Pricing
Fees, insurance, and payment methods
How much does shipping cost?
Pricing depends on the shipment's weight, dimensions, origin, destination, and chosen service level. Our standard shipping starts from $15 per package, express from $35, and premium from $75. Contact us for a detailed, no-obligation quote tailored to your specific needs.
Are there any hidden fees?
No, we believe in complete transparency. The quote we provide includes all handling and processing fees. The only additional charges that may apply are customs duties and taxes, which are determined by the destination country's government and are beyond our control. We'll always inform you of any potential customs costs upfront.
Do you offer cargo insurance?
Yes, we offer comprehensive cargo insurance for all shipments. Basic coverage is included with standard and express services. For high-value items, we provide enhanced insurance plans covering theft, damage, and total loss. Premium service includes full insurance coverage at no additional cost.
What payment methods do you accept?
We accept a variety of payment methods including bank transfers, credit/debit cards (Visa, Mastercard), PayPal, mobile money, and cash payments at our offices. For enterprise clients, we also offer invoicing with NET 15/30 payment terms subject to credit approval.
When do I pay for my shipment?
Payment is required before dispatch for new clients. For returning clients and business accounts, we offer flexible payment terms including post-delivery invoicing. A deposit may be required for large or high-value shipments. Our team will confirm the payment timeline when you book.
What is your refund and claims policy?
If your shipment is lost or damaged, you can file a claim within 14 days of the expected delivery date. Our claims team will investigate and process eligible claims within 5-7 business days. Refunds are issued via the original payment method. Service cancellation is possible before dispatch with a small administrative fee.
Still Have Questions?
Our support team is available to assist you
WhatsApp Support
Chat with us instantly on WhatsApp for quick answers. Available Monday to Saturday, 8 AM - 8 PM.
+44 7401 308554Email Support
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contact@importcargocourierservicesltd.comCall Us
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