Privacy Policy

Last Updated: January 1, 2025  •  Effective Date: January 1, 2025

1. Introduction

Import Cargo Courier Services Ltd ("ICC," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your personal information when you visit our website, use our mobile applications, engage with our services, or otherwise interact with us. We are a registered logistics company operating under the laws of the Federal Republic of Nigeria, with headquarters at 123 Logistics Avenue, International Trade Zone, Lagos, Nigeria.

This Privacy Policy applies to all individuals who access our services, including customers, business partners, website visitors, and any other users of our platforms. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms outlined herein, we kindly request that you discontinue use of our services and website.

We take a proactive approach to data protection and have implemented comprehensive technical and organizational measures to ensure your personal information is handled in accordance with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR), the General Data Protection Regulation (GDPR) for European users, and other relevant international privacy frameworks.

2. Information We Collect

We collect several categories of personal information to provide you with our logistics and courier services effectively. The types of information we collect depend on how you interact with us, but generally include the following categories:

Personal Information

When you create an account, place an order, or contact us, we may collect your full name, email address, phone number, physical address, company name and address, government-issued identification numbers (where required for customs purposes), and payment information including billing address and payment method details. For business accounts, we may also collect job titles, department information, and company registration numbers.

Shipment Data

To fulfill your shipping requests, we collect detailed information about your shipments including sender and recipient names and addresses, package descriptions, declared values, weight and dimensions, customs declarations, commercial invoices, import and export documentation, and any special handling instructions. This information is essential for processing customs clearance, calculating shipping rates, and ensuring regulatory compliance across all jurisdictions.

Tracking and Location Data

When you use our tracking services, we collect and store tracking numbers, shipment status updates, GPS location data for packages in transit, delivery confirmation details including signatures and photographic proof of delivery, and timestamps for every checkpoint in the shipping journey. This data is used to provide you with real-time visibility and to improve our logistics operations.

Usage Data

We automatically collect certain information when you visit our website or use our services, including your IP address, browser type and version, operating system, device type, pages visited, time spent on pages, referring URLs, search queries, click patterns, and other analytical data. This information helps us understand how our users interact with our platforms and enables us to improve the user experience and service quality.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, all of which are designed to provide you with excellent service while maintaining the security and integrity of our operations. Your information is used primarily to deliver the logistics and courier services you have requested, including processing shipments, coordinating pickups and deliveries, generating tracking numbers, and managing customs documentation across international borders.

We also use your information to provide real-time shipment tracking and status updates through our website, mobile applications, email notifications, and SMS alerts. This includes sending you automated notifications when your package is picked up, arrives at a sorting facility, clears customs, is out for delivery, and has been delivered. Additionally, we use your data to communicate with you regarding your account, orders, service updates, promotional offers, and responses to your inquiries and support requests.

Beyond direct service delivery, we use aggregated and anonymized usage data to analyze trends, improve our website functionality, optimize logistics routes, enhance our service offerings, conduct research and development, detect and prevent fraud, comply with legal obligations, and maintain the security of our systems and services. We may also use your information to personalize your experience on our platforms and to present relevant content and recommendations based on your shipping history and preferences.

4. Data Sharing and Disclosure

We understand that your personal information is valuable and sensitive, and we do not sell, rent, or trade your personal data to third parties for marketing purposes. However, to provide our logistics services effectively, we may need to share your information with specific categories of trusted partners and service providers under strict confidentiality agreements and data protection protocols.

We share shipment-related information with our network of courier partners, carrier companies, ground handlers, and last-mile delivery agents who are involved in the physical transportation and delivery of your packages. We also share necessary data with customs authorities, government agencies, and regulatory bodies in origin and destination countries to comply with import/export regulations, security screening requirements, and legal obligations. Financial data is shared with payment processors and banks solely for the purpose of processing transactions securely.

We may also disclose your information when required by law, regulation, legal process, or governmental request, or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction, subject to continued protection under this Privacy Policy.

5. Data Security

We implement industry-leading technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmissions between your browser and our servers are encrypted using 256-bit SSL/TLS encryption, and sensitive payment information is processed through PCI DSS-compliant payment gateways that employ tokenization technology to ensure your financial data is never stored on our servers in its original form.

Our data storage infrastructure utilizes advanced encryption at rest, secure cloud hosting with geographic redundancy, regular automated backups, and enterprise-grade firewalls and intrusion detection systems. Access to personal information is strictly limited to authorized personnel who require it to perform their job functions, and all employees undergo comprehensive data protection training and are bound by confidentiality agreements. We conduct regular security audits, penetration testing, and vulnerability assessments to identify and address potential security gaps proactively.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that may affect your personal information, we will promptly notify you and the relevant regulatory authorities in accordance with applicable data protection laws and our commitment to transparency.

6. Cookies and Tracking Technologies

Our website and services use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how our users interact with our platforms. Cookies are small text files that are stored on your device when you visit our website, and they serve various purposes ranging from essential site functionality to analytics and personalized content delivery.

We use four categories of cookies: essential cookies that are necessary for the basic operation of our website, performance cookies that collect anonymous data about how visitors use our site, functionality cookies that remember your preferences and settings, and advertising cookies that help us deliver relevant marketing content. For detailed information about each type of cookie we use, including their names, purposes, and durations, please contact our support team directly.

You can manage your cookie preferences at any time through your browser settings. Most web browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features. We also provide a cookie consent banner on your first visit to our website, giving you the opportunity to accept or customize your cookie preferences before proceeding.

7. Your Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal information that we hold. These rights are designed to give you control over your data and ensure transparency in how we process it. We are committed to honoring these rights and making it as easy as possible for you to exercise them.

You have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete data, and request deletion of your personal information subject to certain legal exceptions. You also have the right to data portability, meaning you can request to receive your personal data in a structured, commonly used, and machine-readable format. Additionally, you have the right to withdraw your consent at any time where we rely on consent as a lawful basis for processing your data, and the right to object to or restrict certain types of processing, including direct marketing.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided at the end of this policy. We will respond to all legitimate requests within 30 days, or within the timeframe required by applicable law. We may need to verify your identity before processing your request to protect against unauthorized access to your personal information. In some cases, we may not be able to fully comply with your request due to legal obligations or legitimate business interests, in which case we will explain the reasons for our decision.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, to enforce our agreements, and to support legitimate business operations. The specific retention periods vary depending on the type of data and the applicable legal requirements.

Active account information and order history are retained for the duration of your account relationship with us and for a minimum of five years after your last transaction to comply with tax, accounting, and commercial regulations. Shipment records, customs documentation, and tracking data are retained for a minimum of seven years in accordance with international shipping regulations and customs requirements. Marketing consent records are retained for as long as you have not withdrawn your consent.

When your personal information is no longer required for the purposes described above, it will be securely deleted or anonymized in accordance with our data retention procedures. We conduct regular reviews of our data holdings to identify and securely dispose of information that is no longer needed, ensuring that we maintain only the minimum data necessary for legitimate purposes at all times.

9. Third-Party Links

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Import Cargo Courier Services. These links are provided for your convenience and to provide additional information or resources that may be relevant to your shipping needs. However, we are not responsible for the content, privacy practices, or security measures of any third-party websites or services.

We encourage you to review the privacy policies and terms of service of any third-party websites you visit through links on our platform. The inclusion of a link on our website does not imply our endorsement of the linked website, its operators, or its content. We advise exercising caution when transmitting personal information to any third-party website and recommend reviewing their data protection practices before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect, use, or disclose personal information from children. If you are under 18 years of age, please do not use our website or services or submit any personal information to us. We do not offer products or services specifically designed for children, and any information we receive from a person we know to be a minor will be deleted promptly.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verification of parental consent, we will take immediate steps to delete that information from our servers and records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at the address provided below, and we will take appropriate action to remove the information and prevent any further collection.

11. Changes to This Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting the revised version on our website with an updated "Last Updated" date and, where appropriate, by sending you a notification via email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, please discontinue use of our services and contact us to request the deletion of your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we would be happy to assist you. You can reach our Data Protection Officer and privacy team through any of the following channels:

We aim to respond to all privacy-related inquiries within 5 business days. For complaints that cannot be resolved through our internal process, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.